Please Note:
This document contains a summary of some of the rental conditions. For detailed conditions, refer to the rental agreement upon vehicle collection.
OFFICE HOURS
We are open: Monday – Friday 8am to 5pm
Saturday 8am – 11am.
Closed Sunday and public holidays
Pick up, drop offs and transfers outside these hours from airport may incur a fee.
However, we can be flexible on these times according to length of hire.
Rentals on the East Coast are to the area between Adelaide in South Australia and Cape Tribulation (north of Cairns) in Queensland that is within 200kms of the coast..
You can apply at the time of booking or before pick up to have the above area amended to meet your specific needs; however travel outside this area is at the sole discretion of Driveabout Campers.
Travel outside the outside east coast area is permitted when approved as per your rental agreement. Additional fees may apply. eg areas include; Western Australia, Northern Territory, Mt Isa, Bourke, Broken Hill and Alice Springs.
Vehicles must be kept on sealed roads at all times. (Tar, Asphalt and Concrete). All vehicles may only be driven on recognised roads as shown on maps. Driving on unsealed roads up 500 metres to a camp site or rest area or beach access is permitted.
All insurance and refundable money is waived if the above conditions are breached. Any damage and/or recovery costs are the responsibility of the renter.
East Coast travel of Australia only, unless authorised.
All repairs must be authorised by Driveabout Campers prior to any repair work. Repairs will be approved provided the renter was not directly responsible for the damage. Driveabout Campers will reimburse you for expenses incurred for any authorised repairs as long as receipts can be presented. We will not accept any responsibility for hotel or motel charges, meals or out of pocket expenses, in the case of breakdowns or for any lost days, but we will reimburse lost days hire.
Note all our campervans are serviced every 5000km. We will arrange for the campervan to be serviced at our cost, but you will have to be without the use of campervan for the time taken to service. If you travel beyond this distance without Driveabout Campers’ consent and you breakdown we will not be responsible for any loss of days hire or accommodation or meal charges or out of pocket expenses.
- 24 Hour Customer Care Service
Available in all states.
ROAD TOLLS
All our campervans are fitted with Etags for your convenience, we will charge at the end of hire cost of tolls .
We reserve the right to charge the renter an administration fee for any traffic or parking infringements. You must inform Driveabout Campers I the event of an accident at the earliest possible opportunity and no later than 24 hours.
VEHICILE CONSULTATION
On pick up of the campervan our staff will provide a complimentary consultation .This includes an explanation of where everything is and how to use them.
CREDIT CARDS
We only accept master and visa cards and there will be a merchant fee of 1.5% of the total hire.
EXCHANGE RATE/CURRENCY VARIATIONS
All credit card transactions are conducted in Australian dollars, due to exchange rate fluctuations there could be some variance in the amount refunded compared with the rate initially charged. We will not accept any liability for this.
- Bond Deposit/Vehicle Excess
A bond is required on all vehicles at time of collection. This is determined by the excess reduction option. Your security deposit can be paid by credit card. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The cardholder is jointly and severally liable for any damage to the rental vehicle. The security deposit is fully refundable provided the vehicle is returned on time undamaged in clean order, with a full fuel tank and to the right location. Failure to return the vehicle clean and with all items listed on the signed form undamaged or without a full tank or to the wrong location will incur a fee which will be advised upon return of the vehicle. Where there is a pick up off site the bond must be pre-paid.
The renter is responsible for the excess of the cost of damage to the rented vehicle or third party property, including, towing, recovery costs, theft, fire, break-in or vandalism. This also includes the cost of the daily rentals for the period the vehicle is off road for accident repairs. The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed. Not at the completion of the rental. The excess will be refunded if we are successful in recovering all the cost of the damages from the third party. Please note that insurance claims can take months to resolve. The excess applies in respect of each claim, not rental. All damage covered is forfeited if the terms and conditions of the rental agreement are breached.
- All insurance cover will be made void if any of the following are breached:
- Insurance does not cover
- submersion in water
- contact with salt water
- creek or river crossings
- driving through flooded areas
- beach driving
- Personal belongings are not covered. We recommend the renter does not leave valuables in the vehicle and should take out personal insurance.
- Breach of Rental Agreement terms. The renter will be responsible for the total cost of any damage. This will include any damage caused by wilful conduct e.g. sitting or standing on the bonnet or roof of the vehicle.
- Bogged Vehicles - The renter will be responsible for the cost to retrieve or recover a vehicle, which has become bogged.
- Incorrect use of fuel - The renter will be responsible for any associated cost if fuel is used incorrectly (fuel being diesel or petrol) Includes any associated costs related to the incident.
- Under body damage or overhead damage, regardless of excess package taken if caused by item 1.
- The cost to replace keys which have become lost or retrieval of keys which have been locked in a vehicle.
- Any damage caused by driving under the influence of alcohol or drugs.
- The vehicle rented may only be used to legally carry the amount of passengers allowed. If more passengers are carried than allowed Driveabout Campers does not accept any responsibility.
- Drivers not identified on the rental agreement and/or drivers that do not have a current open licence.
11 The carrying of illegal or dangerous goods.
The renter is responsible for any recovery costs incurred through negligence regardless of the insurance excess. Driveabout Campers cannot be held responsible for any breakdowns.
11. Air conditioning, radio, gps, DVD player not working is not regarded as a breakdown and there will be no reimbursement for these items not working. Please note that gps may not all the time give the correct route.
A rental period is based on a calendar day basis.
Should the vehicle booked be unavailable through unforeseen circumstances, Driveabout Campers reserves the right to substitute an alternative vehicle without prior notification. This shall not constitute a breach of contract and does not entitle the hirer a refund.
Drivers must be 18 years or over, with a full drivers licence. If the licence is not in English format then an international driver’s licence is required. Driver aged between 18 years and 24 years are charged additional bond charges as per the web site.
A cleaning fee is imposed if the vehicle is not returned in a reasonable condition to the manager’s discretion. As laid out in the rental agreement
Driveabout Campers will not honour calculation errors. Should a calculation error occur Driveabout Campers will charge for the shortfall or will refund the overcharge.
The cancellation fees are as follows:
* If cancelled up to 25 days prior to pick up $200.00 fee
* If cancelled from 24 days to 7 days prior to pick up 20% of Gross Rental
* If cancelled 6 days to 1 day prior to pick up 50% of Gross Rental
* If cancelled on day of pick up or NO-Show 100% of Gross Rental
If vehicle is returned early for any reason there are no refunds for the unused rental days.
LIMIT OF LIABILITY
In the event of no alternate campervan being available to the renter our liability is limited to a refund of the hire or in the case of a mechanical failure (unless caused by the renter) the remainder of the hire period.
ANIMALS
No animals are allowed in campervans
RATES/TERMS/CONDITIONS
Are subject to change without notice.
Disclaimer
Illustrations and text in any of our documentation, brochure or website are subject to change. Images are a representation only of the vehicle depicted. Variances in the vehicles offered may occur due to substitutions or modification and/or upgrades to the vehicle design.
All vehicle specifications, contents and layouts are subject to change without notice and may vary due to modifications and/or upgrades. Driveabout Campers cannot be held liable for any such variance
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